Everybody Wins

Best Customer Experience,
Empowered Staff,
And Easy Management

Benefits for whom?

Your customer, your staff, and your organization

Deliver the best Customer Experience

Shape your customers journey based on solid data and reliable processes, delivering a quality experience which is both efficient and stress free. Project a modern and streamlined service which saves customers time and creates a pleasant and engaging experience that they are sure to remember.

Guidance | Freedom | Time

Increase Staff Productivity

Improve your business’ resource management capabilities and increase the performance of your CSRs, giving them relevant customer profile information, enabling the delivery of personalized service, and increasing the conversion ratio between customer interactions and sales opportunities.

Control | Time | Efficiency

Continuous Improvement

Make use of our powerful business intelligence and analytics, gaining deep insight about your organization’s performance and how the quality of service delivery can be consistently improved throughout your entire network of branches or stores.

Intelligence | Analytics | Insights

Continuous improvement

Everybody wins

The Experience

from which everyone benefits

Inline Experience keeps track of your customer experience through all the business interaction touchpoints. This information will then be used to improve the quality of the service you provide to customers either directly, by delivering personalized service, or indirectly by offering faster and more efficient transactions.

Customer
Organization

Click on the icons to find
the benefits related to each app

  • Service Category Guidance
  • Personalized Service and Offers
  • Reduced Wait Times
  • Faster Transactions
  • Realtime Queue Information
  • Queue Notifications
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  • Organized service structure
  • Customer Profile segmentation
  • Staff Performance Indicators
  • Less time per transaction
  • Customer info and targeted offers
  • Alerts on KPIs and maintenance issues
  • Internal messaging system
  • Better resource planning and distribution
  • Queuing Kiosks as Marketing channel
  • Complete Built-in QM Reporting
  • Integration APIs
  • More freedom of choice (when and where)
  • Guaranteed service at the set date & time
  • Virtually no Wait Time
  • Flexible tools to manage appointments
  • Appointment status notifications
  • Know service requirements ahead of time
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  • Better customer distribution
  • Superior resource planning
  • Omnichannel deployment
  • Complete agenda management tools
  • Customized multi-channel notifications
  • Appointments for Services or Users
  • Flexible appointment setup parameters
  • Complete Built-in Appointment Reporting
  • AI-based Resource Skillset Optimizer
  • Customer Interaction database
  • Integration APIs
  • Reduced perception of wait time
  • Enjoy entertaining or promotional content
  • Realtime Queue Information
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  • Reduced customer anxiety levels
  • Complete Digital Screen customization tools
  • Media segmentation and 3rd Party feeds
  • Digital Screens as Marketing channel
  • Digital Screen Media Playlists
  • Realtime DS Network Management
  • Alerts and Notifications
  • Complete Built-in DS Reporting
  • Integration APIs
  • Reduced perception of wait time
  • Enjoy entertaining or promotional content
  • Realtime Queue Information
  • Enjoy profile-relevant media content(via segmentation)
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  • Complete Campaign Management Tools
  • IX Omnichannel Campaign Deployment
  • Powerful Media Scheduling Tools
  • AI-based Media Content Optimizer
  • Targeted Content via segmentation
  • Complete Built-in Campaign Reporting
  • Integration APIs
  • Can rate the customer experience
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  • Better perception of the offered QoS
  • Multi-channel branch deployment
  • Complete Rating Survey customization tools
  • Simple Ratings (C-SAT, D-SAT, NPS)
  • Complete Built-in Rating Reporting
  • Integration APIs
  • Can give detailed feedback
  • Can benefit from rewards and promotions
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  • Get more in-depth information on QoS
  • Get precious insights on improving QoS
  • Multi-channel branch deployment
  • Complete Feedback Survey customization tools
  • Multi-format Q & A
  • Conditional Queries
  • Alerts and Notifications
  • Links with Managed DS+ Campaigns
  • Links with unique customer records
  • Complete Built-in Survey Reporting
  • Integration APIs
  • Check real-time branch capacity usage
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  • Insights on Customer Affluence
  • No. of visits vs. service requests Ratio
  • Superior resource planning and distribution
  • Branch capacity KPIs
  • Design better store layouts
  • Temporal Segmentation tools
  • Alerts and Notifications
  • Complete Built-in Customer Visits Reporting
  • Integration APIs
  • Enjoy relevant demographic-based offers (via segmentation)
  • Less time for each transaction
  • Reduced Wait Times
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  • Customer Flow & Tracking
  • Customer Hotspot Analysis
  • Design better Marketing strategies
  • Increase product placement efficiency
  • AI-based Cognitive Capture Services
  • Demographic Segmentation
  • Complete Built-in Footfall Reporting
  • Integration APIs
  • No Wait Time for simple transactions
  • Faster Transactions
  • Subscribe or purchase products directly
  • Multiple payment options available
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  • Remote Kiosk Maintenance Operations
  • Enhanced staff performance
  • Staff can focus on personalized service or more complex transactions
  • Setup additional revenue channels
  • Complete transactional details
  • Complete Kiosk Network management
  • Realtime Kiosk Technical Status
  • Realtime Kiosk Module Capacity Status
  • Alerts and Notifications
  • Next Maintenance Prediction
  • Complete Built-in Technical Reporting
  • Complete Built-in Accounting Reports
  • Integration APIs

Maximize business transformation
by connecting every IX App
with these powerful modules

  • Continuous improvement of their customer experience
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  • Real-Time and Historical Analytics
  • Insights and improvement suggestions
  • IX Transversal Pivot Table
  • Service Flow Simulator
  • Predictive Models
  • Custom report creator
  • Scheduled report generation and distribution
  • Dedicated Dashboards for every IX App
  • Personalizable Dashboards
  • Integration APIs
  • Fully mobile experience
  • Check branch status
  • Get tickets on the go
  • Schedule appointments
  • Queue and appointment management tools
  • Enjoy profile-relevant digital content
  • Real-time queue status updates
  • Push alerts and notifications
  • Rate the service and submit feedback
  • Offer convenience to your customers
  • Make your business more available
  • Integrate MA services with your existing app
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